Front Desk Training

Free

Front Desk Training

Buy now

Section 1: The Floaties Philosophy

The Floaties Philosophy

Dress Code

Breaks and Lunch Periods

Time-Off Requests

Giving a Tour

Scavenger Hunt: Eastlake

Scavenger Hunt: Poway

Jackrabbit Basics: Section 1 & 2

The Floaties Philosophy Quiz

Section 2: Instructors and Specialities

Instructors and Specialties

In-Water Experience/Observation

Poolside Observation Worksheet

Program Worksheet

Instructor Quiz

Jackrabbit Front Desk Staff: Lesson 1 & 2

Instructors and Specialities Quiz

Section 3: Prices and Packages

Prices and Packages

Private Lessons

Prorating | Holidays

Discounts and Exceptions

Drop-In Lessons

Assigned Discounts in Jackrabbit

Pricing Worksheet

Jackrabbit Front Desk Staff: Lesson 6 & 7

Pricing & Packages Quiz

Section 4: Registration and Scheduling

Registration and Scheduling

Finding a Class in Jackrabbit

🎥 How To Read the Classes Tab

🎥 How To Use The Jackrabbit Calendar

🎥 Posting Fees To A Family

Waitlists

Policies

Swim Diaper Policy

Makeups and Absences

Posting Fees

Payments

Charter School Payments

Upgrading and Downgrading

Registering Students for Events

Cancellation Requests

Pool Side Observation Worksheet Advanced Levels

Jackrabbit Front Desk Staff: Lesson 3

Registration and Scheduling Quiz

Section 5: Client Experience

Client Experience

New Start First Day Experience

The Floaties Membership Agreement

Client Complaints and Compliments

Maintenance and Facility Issues

Instructor Changes and The Floaties Way

Introductions

Tour and Brochure Worksheet.pdf

Jackrabbit Front Desk Staff: Lesson 4 & 9

Mid-Point Review Day

Today, your focus will be on reviewing the material you have already covered.

Practice: Mock Sign Ups

Practice: Introductions To Instructors

Section 6: Standard Operating Procedures

Standard Operating Procedures

Customer Service

Opening and Closing Duties

How to Report Incomplete Attendance

Teacher Daily Schedules

Daily Duties

Front Desk Master Calendar

Standard Operating Procedures Quiz

Section 7: Events

Events

Birthday Parties

Kids Night Out

Family Open Swim

Lifeguarding/Water Watcher Events

Street Fairs

Booth Supply Checklist.pdf

Jackrabbit Front Desk Staff: Lesson 8

Section 8: Technology and Digital Resources

Technology and Digital Resources

Sharepoint

Outlook

Miscellaneous Tech

Jackrabbit Front Desk Staff: Lesson 5

Practice: Using Our Tech Stack

Section 9: Frequently Asked Questions

Frequently Asked Questions - Front Desk

FAQs From Our Website

FAQs – What To Expect During Lessons

Practice: FAQs

Floaties Exam

Floaties FD Certification Exam

Front Desk Supplementary Training Videos

Find videos in here that address a specific topic and learn how to complete tasks for Floaties and navigate Jackrabbit processes.

Training Videos